FAQ
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Find straightforward answers about our devices, ordering process, shipping, education, warranty, and post-purchase support.
Ordering & Purchasing
Shipping & Delivery
Education & Training
Warranty & Support
Devices & Compliance
Before you Buy
Shipping & Delivery
Do you ship across Canada?
Yes. True North Aesthetic Supply ships to clinics and professionals across Canada. Delivery options may vary depending on the device, destination, and shipment size.
Do you ship across Canada?
Yes. True North Aesthetic Supply ships to clinics and professionals across Canada. Delivery options may vary depending on the device, destination, and shipment size.
Do you ship across Canada?
Yes. True North Aesthetic Supply ships to clinics and professionals across Canada. Delivery options may vary depending on the device, destination, and shipment size.
How much does shipping cost?
Shipping costs vary depending on the device, destination, and delivery requirements. Larger aesthetic devices are typically shipped by insured freight within Canada. As a general estimate, freight shipping for a large device may range from approximately $250–$800+, with remote or rural locations potentially costing more. Your exact shipping cost will be calculated based on your delivery address and confirmed before your order is finalized. Additional services such as liftgate or special delivery arrangements may affect the final cost. For an accurate quote, please provide your postal code and the device you are interested in.
How much does shipping cost?
Shipping costs vary depending on the device, destination, and delivery requirements. Larger aesthetic devices are typically shipped by insured freight within Canada. As a general estimate, freight shipping for a large device may range from approximately $250–$800+, with remote or rural locations potentially costing more. Your exact shipping cost will be calculated based on your delivery address and confirmed before your order is finalized. Additional services such as liftgate or special delivery arrangements may affect the final cost. For an accurate quote, please provide your postal code and the device you are interested in.
How long does delivery take?
Delivery times vary depending on the device, destination, availability, and shipping method. Air freight typically takes approximately 2 weeks, while sea freight may take up to 6 weeks. These are estimated timeframes and may vary due to carrier schedules, customs clearance, and other factors outside our control. Your estimated delivery timeline will be confirmed before your order is finalized.
How long does delivery take?
Delivery times vary depending on the device, destination, availability, and shipping method. Air freight typically takes approximately 2 weeks, while sea freight may take up to 6 weeks. These are estimated timeframes and may vary due to carrier schedules, customs clearance, and other factors outside our control. Your estimated delivery timeline will be confirmed before your order is finalized.
Where are your devices manufactured?
Many of our devices are manufactured in China by carefully selected manufacturers. True North has completed extensive supplier and regulatory research and prioritizes devices from manufacturers that hold the required Health Canada Medical Device Licences (MDLs) for the products we distribute. A valid MDL means the device has met the applicable Canadian regulatory requirements for its classification and can legally be imported and sold in Canada. Health Canada regulates licensed medical devices for safety, effectiveness and quality. We source directly from qualified manufacturers because it allows us to keep equipment pricing more accessible without removing the regulatory oversight that matters. Our goal is to help clinics invest in professional technology without unnecessary distributor markups making the cost of getting started prohibitive.
Where are your devices manufactured?
Many of our devices are manufactured in China by carefully selected manufacturers. True North has completed extensive supplier and regulatory research and prioritizes devices from manufacturers that hold the required Health Canada Medical Device Licences (MDLs) for the products we distribute. A valid MDL means the device has met the applicable Canadian regulatory requirements for its classification and can legally be imported and sold in Canada. Health Canada regulates licensed medical devices for safety, effectiveness and quality. We source directly from qualified manufacturers because it allows us to keep equipment pricing more accessible without removing the regulatory oversight that matters. Our goal is to help clinics invest in professional technology without unnecessary distributor markups making the cost of getting started prohibitive.
How will my device be delivered?
Delivery method depends on the size and weight of the equipment. Smaller items may ship by courier, while larger devices may require freight delivery. Any special delivery requirements will be discussed with you before shipment.
How will my device be delivered?
Delivery method depends on the size and weight of the equipment. Smaller items may ship by courier, while larger devices may require freight delivery. Any special delivery requirements will be discussed with you before shipment.
Will I receive tracking information?
Yes. When tracking information is available, it will be provided once your order has shipped. For freight deliveries, additional delivery details may also be provided by the carrier.
Will I receive tracking information?
Yes. When tracking information is available, it will be provided once your order has shipped. For freight deliveries, additional delivery details may also be provided by the carrier.
What happens if my shipment arrives damaged?
What happens if my shipment arrives damaged?
Are customs, duties and import fees included?
Yes. Applicable customs, duties, brokerage, and import-related fees are included in your finalized order pricing. Your total cost will be clearly outlined before the order is confirmed, so there are no unexpected import charges when your device arrives.
Are customs, duties and import fees included?
Yes. Applicable customs, duties, brokerage, and import-related fees are included in your finalized order pricing. Your total cost will be clearly outlined before the order is confirmed, so there are no unexpected import charges when your device arrives.
What happens if my shipment arrives damaged?
Contact True North as soon as possible and provide photos or video of the packaging and device. We’ll document the issue and coordinate the appropriate next steps with the carrier and manufacturer.
What happens if my shipment arrives damaged?
Contact True North as soon as possible and provide photos or video of the packaging and device. We’ll document the issue and coordinate the appropriate next steps with the carrier and manufacturer.
What if I receive the wrong device or configuration?
Contact us right away. We’ll review your confirmed order details and coordinate a resolution if the device, accessories or configuration received do not match your purchase.
What if I receive the wrong device or configuration?
Contact us right away. We’ll review your confirmed order details and coordinate a resolution if the device, accessories or configuration received do not match your purchase.
Do you ship across Canada?
Yes. True North Aesthetic Supply ships to clinics and professionals across Canada. Delivery options may vary depending on the device, destination, and shipment size.
Do you ship across Canada?
Yes. True North Aesthetic Supply ships to clinics and professionals across Canada. Delivery options may vary depending on the device, destination, and shipment size.
How much does shipping cost?
Shipping costs vary depending on the device, destination, and delivery requirements. Larger aesthetic devices are typically shipped by insured freight within Canada. As a general estimate, freight shipping for a large device may range from approximately $250–$800+, with remote or rural locations potentially costing more. Your exact shipping cost will be calculated based on your delivery address and confirmed before your order is finalized. Additional services such as liftgate or special delivery arrangements may affect the final cost. For an accurate quote, please provide your postal code and the device you are interested in.
How long does delivery take?
Delivery times vary depending on the device, destination, availability, and shipping method. Air freight typically takes approximately 2 weeks, while sea freight may take up to 6 weeks. These are estimated timeframes and may vary due to carrier schedules, customs clearance, and other factors outside our control. Your estimated delivery timeline will be confirmed before your order is finalized.
Where are your devices manufactured?
Many of our devices are manufactured in China by carefully selected manufacturers. True North has completed extensive supplier and regulatory research and prioritizes devices from manufacturers that hold the required Health Canada Medical Device Licences (MDLs) for the products we distribute. A valid MDL means the device has met the applicable Canadian regulatory requirements for its classification and can legally be imported and sold in Canada. Health Canada regulates licensed medical devices for safety, effectiveness and quality. We source directly from qualified manufacturers because it allows us to keep equipment pricing more accessible without removing the regulatory oversight that matters. Our goal is to help clinics invest in professional technology without unnecessary distributor markups making the cost of getting started prohibitive.
How will my device be delivered?
Delivery method depends on the size and weight of the equipment. Smaller items may ship by courier, while larger devices may require freight delivery. Any special delivery requirements will be discussed with you before shipment.
Will I receive tracking information?
Yes. When tracking information is available, it will be provided once your order has shipped. For freight deliveries, additional delivery details may also be provided by the carrier.
What happens if my shipment arrives damaged?
Are customs, duties and import fees included?
Yes. Applicable customs, duties, brokerage, and import-related fees are included in your finalized order pricing. Your total cost will be clearly outlined before the order is confirmed, so there are no unexpected import charges when your device arrives.
What happens if my shipment arrives damaged?
Contact True North as soon as possible and provide photos or video of the packaging and device. We’ll document the issue and coordinate the appropriate next steps with the carrier and manufacturer.
What if I receive the wrong device or configuration?
Contact us right away. We’ll review your confirmed order details and coordinate a resolution if the device, accessories or configuration received do not match your purchase.
Ordering & Purchasing
Is education included with my device purchase?
Yes. Education is included with every device purchase. The training format depends on the technology and may include online theory, virtual practical training or in-clinic practical education.
Is education included with my device purchase?
Yes. Education is included with every device purchase. The training format depends on the technology and may include online theory, virtual practical training or in-clinic practical education.
What type of training is included?
Training is matched to the device being purchased. Laser and light-based systems include theory and practical education, while other technologies may include online or virtual training depending on the device.
What type of training is included?
Training is matched to the device being purchased. Laser and light-based systems include theory and practical education, while other technologies may include online or virtual training depending on the device.
How does laser training work?
Laser education is typically completed in two parts. Part one covers theory, including laser fundamentals, safety, skin typing, contraindications and treatment principles. Part two provides practical training using the purchased device.
How does laser training work?
Laser education is typically completed in two parts. Part one covers theory, including laser fundamentals, safety, skin typing, contraindications and treatment principles. Part two provides practical training using the purchased device.
Is practical training included?
Yes, where practical training is required for the selected technology. Practical education may be completed virtually or in clinic depending on the device and training program.
Is practical training included?
Yes, where practical training is required for the selected technology. Practical education may be completed virtually or in clinic depending on the device and training program.
Is the training online or in person?
This depends on the device. Some programs are completed fully online, while others combine online theory with virtual or in-clinic practical training.
Is the training online or in person?
This depends on the device. Some programs are completed fully online, while others combine online theory with virtual or in-clinic practical training.
Who provides the training?
Training is provided through qualified educators or verified training partners familiar with the applicable technology and treatment protocols.
Who provides the training?
Training is provided through qualified educators or verified training partners familiar with the applicable technology and treatment protocols.
Do I receive a certificate after training?
Where certification is included with the applicable education program, a certificate of completion will be issued once the required training components have been successfully completed.
Do I receive a certificate after training?
Where certification is included with the applicable education program, a certificate of completion will be issued once the required training components have been successfully completed.
Can my staff complete the training too?
Additional staff training may be available depending on the device and education program. Let us know how many team members require training and we can confirm the available options.
Can my staff complete the training too?
Additional staff training may be available depending on the device and education program. Let us know how many team members require training and we can confirm the available options.
When does training take place?
Training is coordinated around your device purchase and delivery. Online theory may be completed before your device arrives, with practical training scheduled once the appropriate equipment is available.
When does training take place?
Training is coordinated around your device purchase and delivery. Online theory may be completed before your device arrives, with practical training scheduled once the appropriate equipment is available.
Do I need previous experience to complete the training?
No. Previous experience is not required. Our certified trainers provide the education and practical guidance needed to help you learn the technology and safely operate your selected device.
Do I need previous experience to complete the training?
No. Previous experience is not required. Our certified trainers provide the education and practical guidance needed to help you learn the technology and safely operate your selected device.
What if I need help after training is complete?
Training does not end your relationship with True North. Post-purchase support is available for device-related questions, troubleshooting and coordination with the manufacturer or applicable support partners.
What if I need help after training is complete?
Training does not end your relationship with True North. Post-purchase support is available for device-related questions, troubleshooting and coordination with the manufacturer or applicable support partners.
Is education included with my device purchase?
Yes. Education is included with every device purchase. The training format depends on the technology and may include online theory, virtual practical training or in-clinic practical education.
What type of training is included?
Training is matched to the device being purchased. Laser and light-based systems include theory and practical education, while other technologies may include online or virtual training depending on the device.
How does laser training work?
Laser education is typically completed in two parts. Part one covers theory, including laser fundamentals, safety, skin typing, contraindications and treatment principles. Part two provides practical training using the purchased device.
Is practical training included?
Yes, where practical training is required for the selected technology. Practical education may be completed virtually or in clinic depending on the device and training program.
Is the training online or in person?
This depends on the device. Some programs are completed fully online, while others combine online theory with virtual or in-clinic practical training.
Who provides the training?
Training is provided through qualified educators or verified training partners familiar with the applicable technology and treatment protocols.
Do I receive a certificate after training?
Where certification is included with the applicable education program, a certificate of completion will be issued once the required training components have been successfully completed.
Can my staff complete the training too?
Additional staff training may be available depending on the device and education program. Let us know how many team members require training and we can confirm the available options.
When does training take place?
Training is coordinated around your device purchase and delivery. Online theory may be completed before your device arrives, with practical training scheduled once the appropriate equipment is available.
Do I need previous experience to complete the training?
No. Previous experience is not required. Our certified trainers provide the education and practical guidance needed to help you learn the technology and safely operate your selected device.
What if I need help after training is complete?
Training does not end your relationship with True North. Post-purchase support is available for device-related questions, troubleshooting and coordination with the manufacturer or applicable support partners.
Education & Training
How do I request a quote?
Select the device you’re interested in and submit a quote request through our website. We’ll confirm the device configuration, included accessories, education, warranty coverage, shipping and total purchase price before moving forward.
How do I request a quote?
Select the device you’re interested in and submit a quote request through our website. We’ll confirm the device configuration, included accessories, education, warranty coverage, shipping and total purchase price before moving forward.
Do you require a deposit?
Yes. A 50% deposit is required to confirm your device order and begin the ordering process. The remaining balance is due before the device is released for shipment.
Do you require a deposit?
Yes. A 50% deposit is required to confirm your device order and begin the ordering process. The remaining balance is due before the device is released for shipment.
When is final payment due?
The remaining 50% balance is due before your device is released for shipment. Your payment amounts and due dates will be clearly outlined on your quote and order confirmation.
When is final payment due?
The remaining 50% balance is due before your device is released for shipment. Your payment amounts and due dates will be clearly outlined on your quote and order confirmation.
Are devices kept in stock or ordered in?
Most devices are ordered specifically for each client rather than kept in inventory. This allows us to confirm the correct device configuration, accessories and required documentation before your order is placed.
Are devices kept in stock or ordered in?
Most devices are ordered specifically for each client rather than kept in inventory. This allows us to confirm the correct device configuration, accessories and required documentation before your order is placed.
Can I make changes after placing an order?
Contact us as soon as possible if you need to make a change. Changes may be possible before the manufacturer begins processing or preparing your order. Once an order has entered production or shipment preparation, changes may be limited or may result in additional costs.
Can I make changes after placing an order?
Contact us as soon as possible if you need to make a change. Changes may be possible before the manufacturer begins processing or preparing your order. Once an order has entered production or shipment preparation, changes may be limited or may result in additional costs.
What happens after I confirm my order?
Once your order and deposit are received, we coordinate the order with the manufacturer, confirm the selected configuration and documentation, and arrange shipping. We’ll keep you updated throughout the process and coordinate your onboarding and included education as delivery approaches.
What happens after I confirm my order?
Once your order and deposit are received, we coordinate the order with the manufacturer, confirm the selected configuration and documentation, and arrange shipping. We’ll keep you updated throughout the process and coordinate your onboarding and included education as delivery approaches.
What payment methods do you accept?
We accept electronic bank transfers, wire transfers and Interac e-Transfers where transaction limits allow. Bank drafts may also be accepted. Full payment instructions will be provided securely with your invoice.
What payment methods do you accept?
We accept electronic bank transfers, wire transfers and Interac e-Transfers where transaction limits allow. Bank drafts may also be accepted. Full payment instructions will be provided securely with your invoice.
Can I cancel my order after paying the deposit?
Contact us as soon as possible if you need to cancel an order. Because many devices are ordered specifically for each client, cancellation eligibility will depend on how far the order has progressed with the manufacturer.
Can I cancel my order after paying the deposit?
Contact us as soon as possible if you need to cancel an order. Because many devices are ordered specifically for each client, cancellation eligibility will depend on how far the order has progressed with the manufacturer.
Is the deposit refundable?
Refund eligibility depends on the status of your order. Once manufacturing, customization, procurement or other non-recoverable costs have begun, some or all of the deposit may become non-refundable. Applicable cancellation terms will be provided before your order is confirmed.
Is the deposit refundable?
Refund eligibility depends on the status of your order. Once manufacturing, customization, procurement or other non-recoverable costs have begun, some or all of the deposit may become non-refundable. Applicable cancellation terms will be provided before your order is confirmed.
Can I purchase more than one device at a time?
Yes. Multiple devices can be included in the same quote or order. We’ll work with you to coordinate device configurations, shipping, education and delivery requirements.i AI chatbots are fully customizable to align with your brand's identity and goals. You can tailor their tone, language, design, and behavior to reflect your brand's voice.
Can I purchase more than one device at a time?
Yes. Multiple devices can be included in the same quote or order. We’ll work with you to coordinate device configurations, shipping, education and delivery requirements.i AI chatbots are fully customizable to align with your brand's identity and goals. You can tailor their tone, language, design, and behavior to reflect your brand's voice.
Do you offer financing?
Financing options may be available for qualified purchasers through third-party financing providers. Approval, rates, payment amounts and financing terms are determined by the financing provider.
Do you offer financing?
Financing options may be available for qualified purchasers through third-party financing providers. Approval, rates, payment amounts and financing terms are determined by the financing provider.
Will I receive an invoice or receipt?
Yes. You’ll receive documentation outlining your device purchase, payments and remaining balance throughout the ordering process.
Will I receive an invoice or receipt?
Yes. You’ll receive documentation outlining your device purchase, payments and remaining balance throughout the ordering process.
Are taxes included in the quoted price?
Applicable taxes will be clearly identified on your quote and invoice so you can review the complete purchase total before confirming your order.
Are taxes included in the quoted price?
Applicable taxes will be clearly identified on your quote and invoice so you can review the complete purchase total before confirming your order.
Can I order additional accessories or a customized configuration?
Depending on the device, additional accessories, handpieces or configuration options may be available. Let us know what you’re looking for and we’ll confirm compatibility, availability and pricing before your order is finalized.
Can I order additional accessories or a customized configuration?
Depending on the device, additional accessories, handpieces or configuration options may be available. Let us know what you’re looking for and we’ll confirm compatibility, availability and pricing before your order is finalized.
How do I request a quote?
Select the device you’re interested in and submit a quote request through our website. We’ll confirm the device configuration, included accessories, education, warranty coverage, shipping and total purchase price before moving forward.
Do you require a deposit?
Yes. A 50% deposit is required to confirm your device order and begin the ordering process. The remaining balance is due before the device is released for shipment.
When is final payment due?
The remaining 50% balance is due before your device is released for shipment. Your payment amounts and due dates will be clearly outlined on your quote and order confirmation.
Are devices kept in stock or ordered in?
Most devices are ordered specifically for each client rather than kept in inventory. This allows us to confirm the correct device configuration, accessories and required documentation before your order is placed.
Can I make changes after placing an order?
Contact us as soon as possible if you need to make a change. Changes may be possible before the manufacturer begins processing or preparing your order. Once an order has entered production or shipment preparation, changes may be limited or may result in additional costs.
What happens after I confirm my order?
Once your order and deposit are received, we coordinate the order with the manufacturer, confirm the selected configuration and documentation, and arrange shipping. We’ll keep you updated throughout the process and coordinate your onboarding and included education as delivery approaches.
What payment methods do you accept?
We accept electronic bank transfers, wire transfers and Interac e-Transfers where transaction limits allow. Bank drafts may also be accepted. Full payment instructions will be provided securely with your invoice.
Can I cancel my order after paying the deposit?
Contact us as soon as possible if you need to cancel an order. Because many devices are ordered specifically for each client, cancellation eligibility will depend on how far the order has progressed with the manufacturer.
Is the deposit refundable?
Refund eligibility depends on the status of your order. Once manufacturing, customization, procurement or other non-recoverable costs have begun, some or all of the deposit may become non-refundable. Applicable cancellation terms will be provided before your order is confirmed.
Can I purchase more than one device at a time?
Yes. Multiple devices can be included in the same quote or order. We’ll work with you to coordinate device configurations, shipping, education and delivery requirements.i AI chatbots are fully customizable to align with your brand's identity and goals. You can tailor their tone, language, design, and behavior to reflect your brand's voice.
Do you offer financing?
Financing options may be available for qualified purchasers through third-party financing providers. Approval, rates, payment amounts and financing terms are determined by the financing provider.
Will I receive an invoice or receipt?
Yes. You’ll receive documentation outlining your device purchase, payments and remaining balance throughout the ordering process.
Are taxes included in the quoted price?
Applicable taxes will be clearly identified on your quote and invoice so you can review the complete purchase total before confirming your order.
Can I order additional accessories or a customized configuration?
Depending on the device, additional accessories, handpieces or configuration options may be available. Let us know what you’re looking for and we’ll confirm compatibility, availability and pricing before your order is finalized.
Warranty & Support
Is a warranty included with my device?
Yes. Every device includes a manufacturer warranty. The exact warranty period and coverage will be confirmed on your quote and purchase agreement.
Is a warranty included with my device?
Yes. Every device includes a manufacturer warranty. The exact warranty period and coverage will be confirmed on your quote and purchase agreement.
What does the warranty cover?
Warranty coverage varies by manufacturer and device. Covered components, exclusions and warranty terms will be clearly outlined before your order is finalized.
What does the warranty cover?
Warranty coverage varies by manufacturer and device. Covered components, exclusions and warranty terms will be clearly outlined before your order is finalized.
What happens if my device has a problem?
Contact True North first. We’ll help troubleshoot the issue, communicate with the manufacturer when required and coordinate the appropriate warranty or service process.
What happens if my device has a problem?
Contact True North first. We’ll help troubleshoot the issue, communicate with the manufacturer when required and coordinate the appropriate warranty or service process.
Do you provide technical support?
Yes. We provide post-purchase support for device-related questions, troubleshooting and manufacturer coordination.
Do you provide technical support?
Yes. We provide post-purchase support for device-related questions, troubleshooting and manufacturer coordination.
Do you arrange repairs or servicing?
When servicing is required, we help coordinate the process with the manufacturer or an appropriate service partner.
Do you arrange repairs or servicing?
When servicing is required, we help coordinate the process with the manufacturer or an appropriate service partner.
What information should I provide when requesting support?
Providing your device details, serial number, photos or videos of the issue, and a description of what occurred can help us troubleshoot more efficiently.
What information should I provide when requesting support?
Providing your device details, serial number, photos or videos of the issue, and a description of what occurred can help us troubleshoot more efficiently.
What payment methods do you accept?
We accept electronic bank transfers, wire transfers and Interac e-Transfers where transaction limits allow. Bank drafts may also be accepted. Full payment instructions will be provided securely with your invoice.
What payment methods do you accept?
We accept electronic bank transfers, wire transfers and Interac e-Transfers where transaction limits allow. Bank drafts may also be accepted. Full payment instructions will be provided securely with your invoice.
What happens if the issue is not covered by warranty?
We’ll help determine the available repair, replacement-part or service options and provide any applicable costs before proceeding.
What happens if the issue is not covered by warranty?
We’ll help determine the available repair, replacement-part or service options and provide any applicable costs before proceeding.
Who do I contact for warranty or support?
Contact True North directly. We’ll act as your point of contact and help coordinate the appropriate support process.
Who do I contact for warranty or support?
Contact True North directly. We’ll act as your point of contact and help coordinate the appropriate support process.
Is a warranty included with my device?
Yes. Every device includes a manufacturer warranty. The exact warranty period and coverage will be confirmed on your quote and purchase agreement.
What does the warranty cover?
Warranty coverage varies by manufacturer and device. Covered components, exclusions and warranty terms will be clearly outlined before your order is finalized.
What happens if my device has a problem?
Contact True North first. We’ll help troubleshoot the issue, communicate with the manufacturer when required and coordinate the appropriate warranty or service process.
Do you provide technical support?
Yes. We provide post-purchase support for device-related questions, troubleshooting and manufacturer coordination.
Do you arrange repairs or servicing?
When servicing is required, we help coordinate the process with the manufacturer or an appropriate service partner.
What information should I provide when requesting support?
Providing your device details, serial number, photos or videos of the issue, and a description of what occurred can help us troubleshoot more efficiently.
What payment methods do you accept?
We accept electronic bank transfers, wire transfers and Interac e-Transfers where transaction limits allow. Bank drafts may also be accepted. Full payment instructions will be provided securely with your invoice.
What happens if the issue is not covered by warranty?
We’ll help determine the available repair, replacement-part or service options and provide any applicable costs before proceeding.
Who do I contact for warranty or support?
Contact True North directly. We’ll act as your point of contact and help coordinate the appropriate support process.
Devices & Compliance
Are your devices licensed for sale in Canada?
Yes. Devices sold by True North are verified for sale in Canada under the applicable Health Canada medical device licensing requirements before distribution.
Are your devices licensed for sale in Canada?
Yes. Devices sold by True North are verified for sale in Canada under the applicable Health Canada medical device licensing requirements before distribution.
How do you verify a device before selling it?
We review the exact device model and configuration against the applicable Health Canada licensing information and supplier documentation before it is offered for sale.
How do you verify a device before selling it?
We review the exact device model and configuration against the applicable Health Canada licensing information and supplier documentation before it is offered for sale.
How do I know the device I receive is the correct licensed version?
We verify the model and configuration being supplied before the order is finalized and maintain the applicable device and supplier documentation.
How do I know the device I receive is the correct licensed version?
We verify the model and configuration being supplied before the order is finalized and maintain the applicable device and supplier documentation.
Can I request the Health Canada licence information for a device?
Yes. Applicable licensing information can be provided so you can verify the device before purchasing.
Can I request the Health Canada licence information for a device?
Yes. Applicable licensing information can be provided so you can verify the device before purchasing.
Do you verify your manufacturers and suppliers?
Yes. Suppliers are reviewed before devices are added to our product offering, including applicable licensing and supporting documentation.
Do you verify your manufacturers and suppliers?
Yes. Suppliers are reviewed before devices are added to our product offering, including applicable licensing and supporting documentation.
Are your devices licensed for sale in Canada?
Yes. Devices sold by True North are verified for sale in Canada under the applicable Health Canada medical device licensing requirements before distribution.
How do you verify a device before selling it?
We review the exact device model and configuration against the applicable Health Canada licensing information and supplier documentation before it is offered for sale.
How do I know the device I receive is the correct licensed version?
We verify the model and configuration being supplied before the order is finalized and maintain the applicable device and supplier documentation.
Can I request the Health Canada licence information for a device?
Yes. Applicable licensing information can be provided so you can verify the device before purchasing.
Do you verify your manufacturers and suppliers?
Yes. Suppliers are reviewed before devices are added to our product offering, including applicable licensing and supporting documentation.
Before you Buy
How do I know which device is right for my clinic?
Tell us about the treatments you want to offer, your client base, your current services and your goals. We’ll help narrow down the options and recommend devices that best fit your clinic.
How do I know which device is right for my clinic?
Tell us about the treatments you want to offer, your client base, your current services and your goals. We’ll help narrow down the options and recommend devices that best fit your clinic.
Can you help me compare different devices?
Yes. We can compare available technologies, treatment capabilities, specifications, included accessories, education and other relevant differences so you can make an informed decision.
Can you help me compare different devices?
Yes. We can compare available technologies, treatment capabilities, specifications, included accessories, education and other relevant differences so you can make an informed decision.
Can I speak with someone before requesting a quote?
Yes. If you’re still exploring your options, contact us and we can discuss your clinic needs before you decide which device to quote.
Can I speak with someone before requesting a quote?
Yes. If you’re still exploring your options, contact us and we can discuss your clinic needs before you decide which device to quote.
Can you help me choose between different technologies?
Yes. If you’re unsure whether IPL, diode laser, fractional CO₂, tattoo removal or another technology is the better fit, we can help explain the differences and intended applications.
Can you help me choose between different technologies?
Yes. If you’re unsure whether IPL, diode laser, fractional CO₂, tattoo removal or another technology is the better fit, we can help explain the differences and intended applications.
What should I consider before purchasing a device?
Consider the treatments you want to offer, client demand, training requirements, available space, electrical requirements, ongoing operating costs and how the device fits into your existing services.rs are reviewed before devices are added to our product offering, including applicable licensing and supporting documentation.
What should I consider before purchasing a device?
Consider the treatments you want to offer, client demand, training requirements, available space, electrical requirements, ongoing operating costs and how the device fits into your existing services.rs are reviewed before devices are added to our product offering, including applicable licensing and supporting documentation.
Can you confirm whether a device will work in my treatment space?
Yes. We can review important requirements such as device dimensions, electrical specifications and installation considerations before you order.
Can you confirm whether a device will work in my treatment space?
Yes. We can review important requirements such as device dimensions, electrical specifications and installation considerations before you order.
Can I see the technical specifications before purchasing?
Yes. Available technical specifications and device documentation can be reviewed before you finalize your purchase.
Can I see the technical specifications before purchasing?
Yes. Available technical specifications and device documentation can be reviewed before you finalize your purchase.
Are all accessories included with the device?
Included accessories vary by device. Your quote will clearly identify what is included and any optional accessories available.
Are all accessories included with the device?
Included accessories vary by device. Your quote will clearly identify what is included and any optional accessories available.
Can you help me understand what treatments I can offer with a device?
Yes. We can review the device’s intended treatment applications and included technologies so you understand what the system is designed to do before purchasing.sories vary by device. Your quote will clearly identify what is included and any optional accessories available.
Can you help me understand what treatments I can offer with a device?
Yes. We can review the device’s intended treatment applications and included technologies so you understand what the system is designed to do before purchasing.sories vary by device. Your quote will clearly identify what is included and any optional accessories available.
Do I need to have my clinic fully set up before ordering?
Not necessarily. If you’re opening or expanding a clinic, we can help you identify important device, training and setup considerations while you prepare for delivery.
Do I need to have my clinic fully set up before ordering?
Not necessarily. If you’re opening or expanding a clinic, we can help you identify important device, training and setup considerations while you prepare for delivery.
How do I know which device is right for my clinic?
Tell us about the treatments you want to offer, your client base, your current services and your goals. We’ll help narrow down the options and recommend devices that best fit your clinic.
Can you help me compare different devices?
Yes. We can compare available technologies, treatment capabilities, specifications, included accessories, education and other relevant differences so you can make an informed decision.
Can I speak with someone before requesting a quote?
Yes. If you’re still exploring your options, contact us and we can discuss your clinic needs before you decide which device to quote.
Can you help me choose between different technologies?
Yes. If you’re unsure whether IPL, diode laser, fractional CO₂, tattoo removal or another technology is the better fit, we can help explain the differences and intended applications.
What should I consider before purchasing a device?
Consider the treatments you want to offer, client demand, training requirements, available space, electrical requirements, ongoing operating costs and how the device fits into your existing services.rs are reviewed before devices are added to our product offering, including applicable licensing and supporting documentation.
Can you confirm whether a device will work in my treatment space?
Yes. We can review important requirements such as device dimensions, electrical specifications and installation considerations before you order.
Can I see the technical specifications before purchasing?
Yes. Available technical specifications and device documentation can be reviewed before you finalize your purchase.
Are all accessories included with the device?
Included accessories vary by device. Your quote will clearly identify what is included and any optional accessories available.
Can you help me understand what treatments I can offer with a device?
Yes. We can review the device’s intended treatment applications and included technologies so you understand what the system is designed to do before purchasing.sories vary by device. Your quote will clearly identify what is included and any optional accessories available.
Do I need to have my clinic fully set up before ordering?
Not necessarily. If you’re opening or expanding a clinic, we can help you identify important device, training and setup considerations while you prepare for delivery.